Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Industry
Consulting, business support, auditing jobs
Entertainment, events jobs
Governmental jobs
Telecommunications jobs
Transportation, logistics, storage jobs
Seniority
Published
Profession
Industry
Seniority
1
jobs
Majorel Kenya Limited
Nairobi, Kenya
Uganda National Oil Company
CLOSEDKampala, Uganda
Zenith Carex International Limited
CLOSEDLagos, Nigeria
Michael Stevens Consulting
CLOSEDRivers, Nigeria
Zenith Carex International Limited
CLOSEDOshogbo, Nigeria
Get personalised job alerts directly to your inbox!
Omziki Distribution
CLOSEDKampala, Uganda
Closing: May 30, 2024
19 days remainingPublished: Apr 30, 2024 (12 days ago)
Education:
Work experience:
Language skills:
Contract Type:
Sign up to view job details.
Team Leader
Responsibilities
* Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant regulations & legislation aligned to the industry in responding to and resolving any queries relating to the unit's operations, whilst contributing to procedures development and improvement through continuous reviews.
* Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
* Ensures that patient issues are dealt with in an efficient manner, informing the Operations Manager of any problems that may arise.
* Works closely with the respective departments providing support to the inbound team in order to maintain a continuous knowledge of the Markets / campaigns in order to identify potential issues and/or opportunities within or related to the Specific Account.
* Ensures that all processes and procedures are completed, quality standards are met.
* Identifying performance gaps and ensures interventions are implemented in a timely manner to close the gaps.
* Monitoring account specific systems and processes for effective staff utilization
* Ensures that the Service Level Agreement is met.
* Responsible for all client communication, conflict resolution, and compliance on client deliverables.
* Carries out real time performance evaluation and gives timely feedback to the CSCs to ensure optimal work performance.
* Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team with and fully complying with the departmental & organizational operation policies, procedures, and relevant regulations & legislation in responding to and resolving any queries relating to the unit's operations, whilst contributing to procedures development and improvement through continuous reviews.
Requirements
* Degree in any related field
* C1 proficiency in Swahili and C1 English.
* Proficient in MS Office Suite MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.